Refund Policy

This policy covers prepaid credit purchases made through checkout. One credit costs €0.10 and the minimum purchase is 50 credits.

If you are a consumer in the EU, you may withdraw from a credit purchase within 14 days of payment and receive a full refund of any credits you have not spent.

Where part of the balance has been used, we refund the unused credits at the purchase price, minus the value of the services already delivered.

If a job fails for a technical reason on our side, the credits return to your balance automatically, usually within minutes.

If a delivered result is technically defective — wrong geometry, corrupted export, missing surfaces — report it within 14 days and we re-run the job at no cost or return the credits.

Credits already spent on correctly delivered services are not refundable, because the work has been performed and the licence to use the output has been granted.

Subjective dissatisfaction with a design choice — a species or stain you no longer prefer — is not a technical defect. We will always advise on a better set-up before you spend further credits.

Promotional discounts, including the 5% first-registration promo, are not refunded as cash.

If a bank transfer is duplicated or exceeds the invoiced amount, we either credit the surplus to your balance or refund it to the originating account — your choice. Contact [email protected] with the transfer reference.

Email [email protected] from the address registered to the account, with the order reference and the reason. We confirm receipt within two business days and decide within ten business days.

Approved refunds are returned to the original bank account. Bank processing typically adds three to five business days.

Please contact us before opening a dispute with your bank; almost every case is resolved faster directly. Accounts with an open chargeback are suspended until the dispute closes.